FAQ
Q- How much is shipping?
A- We Offer Free Domestic Shipping On All US Orders $99 or more! Shipping is $5.97 on orders below $99.
Q- How long does shipping takes?
A- US orders take up to 10 days to arrive at their destination.
Q- Where is my order?
A- You can track your order here: TRACK MY ORDER using the tracking number sent to you via email.
Most orders will be received within 1 week of placing your order, depending on the product ordered and the destination.
Q- What is my tracking number?
A: This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.
Q - I've lost my tracking number. What can I do?
A: Simply contact us at hello@sewsketchykid.com with your full name and mailing address, and we will resend your confirmation number.
Q- How can I make changes to my order?
A- If you need to make changes to your order you will need to contact us within 12 hours of placing the order.
We Can Change:
- Your delivery details
- Your name
- Your email
- Your phone number
Q- How can I cancel my order?
A- You must contact us within 12 hours.
-We cannot cancel your order once it has already been shipped.
A: Custom items are non-returnable. If you have a problem with your order, please contact us at hello@sewsketchykid.com.